At Quincy Gadget, we strive to provide you with high-quality products that meet your expectations. If for any reason you’re not satisfied with your purchase, we offer a straightforward return and refund policy.

1. Returns Eligibility:

• Returns are accepted within 7 days from the date of delivery.
• To qualify for a return, the product must be unused, in its original packaging, and in resalable condition. It must also be in the same condition as when it was received.
• For defective or damaged products, we require photo evidence of the issue within 48 hours of delivery.
• Non-returnable items: Products that are clearly marked as “non-returnable,” such as personalized items or opened food-related products.

2. How to Initiate a Return:

• Contact our customer support team [email protected] within 7 days of receiving your order.
  

• Provide your order number, product details, and reason for the return.
• If the product is eligible for return, we will provide you with further instructions and a return authorization.

3. Refund Process:

• Once your return is approved, we will process the refund.
• Refunds will be issued in cash as a direct transfer to your bank account or another method we may offer based on the country.
• Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective product or our error.

4. Exchanges:

• At this time, we do not offer direct product exchanges. If you need a different product, please initiate a return and place a new order.

5. Damaged or Defective Products:

• If you receive a defective or damaged product, please notify us immediately by email with clear photos of the damage.
• We will offer a full refund or replacement, depending on availability and the nature of the issue.
  For any inquiries or assistance with Refund, feel free to contact our customer support team at [email protected]